Senior management staff of the Kwame Nkrumah University of Science and Technology, Kumasi (KNUST) Library have undergone training in Microsoft 365 to strengthen digital productivity and service delivery.

The training forms part of a broader capacity-building initiative aimed at improving collaboration, workflow efficiency and the use of digital tools across the library system.

Opening the session, Library Registrar Ms. Felicia Amankwah, who spearheaded the initiative, described the programme as “the long-awaited” first phase of a three-part training series designed to enhance staff skills, engagement and knowledge in essential digital platforms used in their daily operations.

She urged participants to actively engage in the sessions and adhere to basic training protocols, including accessing programme materials via a QR code.

Lead facilitator Mr. Caleb Tweneboah provided an overview of Microsoft 365 as a subscription-based suite of productivity tools, including Outlook, Teams, Word, Excel, PowerPoint, OneNote, Stream, SharePoint and OneDrive. He highlighted its cloud-based capabilities, which enable users to access documents remotely, receive automatic updates and collaborate in real time.

He said the platform offers flexibility in managing storage and user access, while enhancing seamless communication and document sharing across teams.

A significant component of the training focused on digital security, with participants taken through practical steps to safeguard personal and institutional data.

Mr. Tweneboah demonstrated how to identify phishing attempts and suspicious email formats, cautioning staff against malicious senders who mimic legitimate addresses.

Participants also engaged in hands-on demonstrations of Outlook and Teams, with practical guidance on how the tools can be used to streamline communication and coordination within the library.

The training is expected to continue with additional sessions under the three-phase programme, as the KNUST Library intensifies efforts to leverage digital technologies to improve operational efficiency and service delivery.